Support AMC Plans

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StratumOne Support AMC Plans

We are committed to providing premium support in terms of accuracy, stability, and reliability, backed by our Service Level Agreement (SLA) standard support. Our SLA ensures that our NTP support and solutions perform consistently and reliably, with minimal downtime, to keep your operations running smoothly.

8x5 Standard Support

Guaranteed Local Support Response within 4 hours available
RESPONSE PLAN SUPPORT
Telephone
Email
UPGRADES
Firmware Updates
Security Advisory
AVAILABLE
9 AM TO 5 PM, excluding weekends and holidays
LOCAL RMA
Fast Device Replacement
Get a Quote

24x7 Premium Support

Guaranteed Local Support Response within 4 hours available
RESPONSE PLAN SUPPORT
Telephone
Email
UPGRADES
Firmware Updates
Security Advisory
AVAILABLE
24/7 Offsite & Onsite (if required)
LOCAL RMA
Fast Device Replacement
Get a Quote

Key Features of Our SLA Support

24/7 MONITORING

Our expert team of technicians monitors your NTP solutions around the clock to detect and resolve any issues quickly and efficiently.

RAPID RESPONSE TIME

In the unlikely event of a problem, we guarantee a rapid response time to minimize downtime and maintain your operations' continuity.

REGULAR MAINTENANCE

We perform regular maintenance and updates to ensure that your NTP solutions remain up to date, secure, and optimized for performance.

PERFORMANCE METRICS

We provide detailed performance metrics and reports to help you track and analyze your NTP solutions' performance, identify areas for improvement, and make data-driven decisions.

FLEXIBILITY

We offer flexible SLA options to suit your needs and budget, from basic to premium support, with customizable features and add-ons.

PROACTIVE ISSUE RESOLUTION

Our team identifies potential problems before they impact your operations, implementing proactive measures to ensure uninterrupted service and optimal system health.

Extended NTP Server Resilience Services Onsite

RMA Coverage

Includes GPS accessories: Lightning Arrestor, Amplifier, GPS Antenna, GPS Belden Cables, and Connectors.

Third-Party Labor

Installation of cables and accessories outside the building.

Proactive Onsite Support

Regular hardware and software maintenance, system optimization, and priority response for critical issues.

Scheduled Visits

Half-yearly site visits by skilled engineers to ensure system efficiency and minimize downtime.

Services Include:

  • Inspection and maintenance of rooftop antennas, GPS modules, and accessories.
  • Testing of GPS cables and connectors for performance and integrity.
  • Monitoring GPS signal strength for accurate time synchronization.
  • Visual inspection for physical damage or weathering.
  • Cable management review to prevent wear and interference.
  • NTP server diagnostics to detect and prevent failures.
  • Detailed reports on findings, actions, and recommendations.

With our SLA support for all NTP solutions, you can rest assured that your critical operations have the accurate and reliable time synchronization they need to succeed.